IT Services for Small to Medium Businesses
Directions Technology offers a full range of IT services, customized to your needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, we’ve got you covered!
We specialise in working with businesses with between 5 and 75 PCs who want to increase their productivity and profitability through the use of technology.
Our 'Total Freedom' support plans give you an all-inclusive support agreement to handle every aspect of your computer and network technology. Here are a few key areas that we cover under our support plans:
- Unlimited ServiceDesk - We provide UNLIMITED support and service for any computer, network, software, e-mail, or internet issue. Whenever you have ANY technology related problem, we are here to help. You never have to pay by the hour for computer support again! And with guaranteed response times as quick as ONE HOUR, you have peace of mind that your computer emergencies will be taken care of as quickly as possible.
- Unlimited HelpDesk - Whether it’s a question about how to change something in a Word document or how to install a device onto your computer, our knowledgeable staff is here to help. We will answer all of your computer related questions in a friendly, easy to understand way.
- Backup Monitoring - We check your backup DAILY to ensure that it is successful. We know how critical business information is to our clients, so we make sure that your backups are being done properly. If your backup does fail, we waste no time figuring out what went wrong so we can prevent it from failing in the future. We also do periodic backup restores to ensure the data is all there.
- Business Continuity - Is your business prepared for the risk of a fire, flood or theft affecting your server or computer equipment? Our comprehensive disaster recovery and business continuity planning means that we can have you back up and running with minimal disruption - instead of losing profits and your valuable company data.
- Computer Maintenance - Everyday there are new patches, updates, and hotfixes available from Microsoft for your computers. To help keep your systems running at their optimal level, we perform updates and maintenance on a DAILY basis on all of your machines. We handle all the maintenance so your investment lasts longer without you having to worry about the upkeep.
- Bandwidth Monitoring - Sometimes certain computers or programs on a network can cause everyone’s machine to run slowly. To help increase efficiency, we periodically check your company’s bandwidth usage to see if a particular computer is a culprit for slowing down your network. If we find a problem, we make resolve it ASAP so all your processes can be done more quickly.
- Server Maintenance - Servers are the heartbeat of a network and need many “services” running in order to function properly. Because we know how vital your company’s server is, we keep an eye on your server very carefully. If any of its “services” go down, we restart them immediately and can even reboot the server remotely if necessary. We also perform active maintenance on this important computer to make sure your organization stays up and running.
- Vendor Management - Most businesses we deal with have multiple technology related vendors. For example, a client may have an Internet service provider, a specialized industry specific software company, a network copier vendor, and a web designer. We act as a liaison between you and those companies and make sure that before any changes take place, that all the pieces of the puzzle work together. We also work with those vendors for you to resolve any issues that come up.
- Product Purchasing Assistance - Trying to find the right technology solution for your organization can be an overwhelming task. By doing the research for you, we take the guess work out of purchasing new computers, software, network equipment, printers, special devices, backup options, and servers. We will provide you with descriptions of products and give you our recommendation for your network.
- Consulting and Project Planning - As your IT department, we work with you to help develop a technology game plan. We’ve been project planning for nearly 15 years so we know how to make all the pieces fit together so that your project goes as smoothly as possible.
By working closely with you, we'll highlight possible areas for improvement and suggest IT services to help you improve your business. Less down-time and better IT support delivers benefit to all areas of business, maximising the most precious resource you have: TIME.
Services available include:
- Server installation and maintenance including Microsoft, Novell and Linux/Unix
- System troubleshooting
- Desktop support
- All hardware and software upgrades
- Network design, maintenance and support
- Network configuration and security - firewalls switches, routers, hubs
- Web filtering - control internet access and block harmful sites
- Multiple office set up and support
- Secure remote access for you and your team
- VPN (Virtual Private Networks)
- Back up and disaster recovery planning and services
- Blackberry, Windows Phones and other mobile devices
- Business phone systems and VOIP systems
- Data cabling
- Internet plans and connections
- Web hosting and domain registration
- and more!
We will:
- Take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
- Provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires.
- Stand behind every recommendation we make with a 100% satisfaction guarantee.
Find Out How Our Services Can Help Your Business - FREE No Obligation Network Audit!
Wondering if our Total Freedom support plans are a good fit for you? For a limited time, we are offering a free Network Audit, to show you how we can improve productivity in your business and solve those nagging computer problems once and for all.
Here's some of what you'll receive with your 27 Point Network Audit:
- A check on your network's security against hackers and viruses
- Verification of network backups to make sure they are working properly
- Recommendations to make your systems run more smoothly
- Initial network documentation and an extensive report on your networks health - yours to keep!
To organise your network audit, complete your details below or give us a call now on 1800 013 001.