Looking For IT Solutions That Simply Work?

How To Cut Your IT Costs, Avoid Hiring the Wrong IT Support Company, Shave Thousands Off Your Support Costs, And Help You Make Smart Decisions About The Technology That Runs Your Company 

-  Are you sick and tired of worrying about the security of your network against the latest spyware, virus, or hacker threat?

-  Would you like to have peace of mind knowing that your network is always being watched and secured with the most up-to-date security patches, virus definitions, and firewall settings?

-  Are you and your staff too busy to perform the regular maintenance and support your network needs to function properly?

-  Are you looking for IT Support that will help give your business the edge it needs in a challenging market?

IT Support To Meet Today's Business Challenges

Like many business owners today, you want to give your business the edge to compete and stay profitable in a challenging market.  If your business relies on technology, you know that downtime can really sap productivity.  With constant changes to technology and daily development of new security threats, even a small 5 user computer network requires ongoing maintenance from a highly trained technician.  But hiring full time IT staff isn't feasible for many businesses - even those with 20 -100 workstations - the wages cost isn't feasible, and its hard to attract IT people who really know their stuff.

Up until now, you only had two options for computer support:

Option #1: This option is the most common; you designate the most technically-savvy person on staff to be your makeshift IT manager and only bring in outside help when your “internal guru” runs into a network crisis they can’t solve.

Problem is, you are pulling this person away from the real job you hired them to do AND unless they have the time to stay up-to-date on the latest developments in IT support and management, they don’t have the skills or knowledge required to properly support and secure your network.

This inevitably results in a network that is ill-maintained and unstable, which then results in excessive down-time, overspending on IT support, and expensive recovery costs.

Option #2: This is really foolish but we see it every day; businesses that use their network until it “breaks” and then call in the experts to repair or replace whatever stopped working.

This reactive model of network maintenance is a sure-fire path to extensive down-time, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered.

Just take a look at these recent disasters that happened to other small businesses right here in Brisbane who were NOT performing ongoing maintenance on their computer network (all names have been withheld to protect the companies’ privacy)…

Property Management Company Suffers Weeks Of Down-Time For What Should Have Been A Simple, Inexpensive Repair: Hard Costs To Company: $9,000

A 10-user property management company was not monitoring or maintaining their server. Due to the overuse and lack of maintenance, it started to degenerate and eventually shut down under the load.

This caused their entire network to be down for 2 full days and cost them $3,000 in support fees to get them back up and running. Naturally the costs were much higher when you factor in the lost productivity of their 10 employees during that time.

This client did not want to implement a preventative maintenance program, so the same problem happened again 2 months later, costing them another $3,000 and 2 days of down-time.

Six months later it happened yet another time, bringing their total to $9,000 in hard costs and tens of thousands in productivity costs for a problem that could have been quickly detected and prevented from happening.

Engineering Firm Spends $8,000 To Clean Up A Virus

A local engineering firm discovered the importance of preventative maintenance the hard way. Without warning, a virus was downloaded to their server and started replicating and attaching itself to files.

This virus corrupted their data, impaired their customer management system, and immediately brought down their Exchange server (no e-mail could come in or go out). Preventing this disaster would have only cost them 1/10th of the cost ($800 per month) AND they would have experienced better performance and fewer problems with their network.

Instead, they were forced to spend a whopping $8000 to remove the virus and restore their network, and that only got them back up and running. Their systems were still not optimized, secured, and updated as they should be.

Two Failed Hard Drives Costs Health Products Company $40,000 and 9 Days of Downtime

The back office of a health products company had two hard drives fail at the same time causing them to lose a large number of critical company files and data. When they contacted us to recover the data from the system backups, we found they weren’t functioning properly and even though they appeared to be backing up all of this company’s data, they were in fact worthless. In the end, recovering the data off of these failed drives took a team of disaster recovery specialists 9 days and $15,000.

In addition to the recovery costs, they also incurred $25,000 in other services to get their network stable. Had we been monitoring their network and performing regular maintenance, we would have been able to detect that these hard drives were failing, that the backups were not performing properly, and we could have prevented the crash, the downtime, and the $40,000 in costs to get them back up and running, not to mention the 9 days their network was down.

How To Make Certain These Disasters Don’t Happen To Your Business:

Thanks to a new service we are offering called the Total Freedom Plan we can now provide you ongoing remote maintenance and support to maximize the performance, reliability, and stability of your network without the costs and overhead of hiring a full-time staff. And here is the best part…

We Will Cut Your IT Costs By 30% - 50% AND

Improve Your Network’s Reliability & Performance!

Here’s How It Works:

One of our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date and your back ups are working properly. We’ll also check critical firewall and security settings, and we’ll update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.
We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures.
Finally, we’ll design the right mix of on-site, remote, network, and help desk support to fit your specific situation and needs.

The Benefits Are Obvious:

• You’ll eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it. 
• You’ll avoid expensive on-site fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up! 
• How does faster performance, fewer error messages, and practically zero down-time sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability. 
• You will have ALL of the benefits of an in-house IT department WITHOUT all of the costs. As a Total Freedom Plan customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question. 
• You’ll receive substantial discounts on IT support that you are already buying. Most IT firms will charge like a wounded bull for every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the IT services you need. No hidden charges, caveats, or disclaimers. 
• You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance. 
• You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about. 
• You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information. 
• You’ll finally put a stop to annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network. 
• You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Our 100% “You Can’t Lose” Guarantee…

We are so confident in our Total Freedom Plan that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make: We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into down-time.

If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

As you saw from the above real-life examples, one simple “glitch” can end up costing you $20,000 to $40,000 in consulting fees. Our Total Freedom Plan is an insurance policy against major network disasters and repair bills.

Plus, you and I know that there are plenty of IT firms out there offering some type of network support; but an awful lot of them are new or just getting started in the business. Some will even outsource their clients’ projects to part-time technicians that are between jobs or outsource to companies overseas. Even if they dared to offer a guarantee as strong as ours, you wouldn’t really know whether you could count on them to be around to honour their guarantee if something did go wrong.  We’ve been servicing clients in South East Queensland for over 14 years and ALL of our engineers and technicians are full-time employees.

FREE 27-Point Problem Prevention Audit Gets You Started

• Pinpoint any exposure or risk to potential lapses in security, data backup, power outages, and system down-time.
• Outline a powerful and comprehensive line of defence against even the most evasive and deadly computer viruses, hackers, and spam for your specific network.
• Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!
• Create Initial Network Documentation (that’s basically a blueprint or index of your entire network). This document allows any technician to know exactly how your network is configured at a glance, saving you precious consulting time trying to figure out what’s under the hood. Most firms charge $400 to $500 for this service alone, but we’ll do it for FREE.

Other Companies Have Paid Over $495 for This Same Audit
But It’s Yours Free Just for Saying “Maybe”

Fair Warning!

“Yes! I Want To Find Out How I Can Cut My IT Costs By 30% To 50% And Guarantee That I’ll Never Have To Pay For Expensive Computer Problems Again!” 

• Diagnose any ongoing problems or concerns we have with our network.
• Make sure our data is being backed up properly and make sure our files can be recovered without damage or corruption in case of an emergency.
• Review our network configuration and printers to make sure we are getting the maximum performance and speed from these machines.
• Look for hidden viruses, spyware, and loopholes in our network security that could allow hackers and other cyber criminals to access our confidential information.
• Review our server file logs to look for looming problems or conflicts that can cause unexpected down-time.
• Answer any questions you have or provide a second opinion on a network upgrade or other project you have in mind.

Lachlan McIntosh
Managing Director, Directions Technology